Terms of services:
This document outlines the terms and conditions of Broadleaf: Holistic Nurse Practitioner Services as well as your rights and responsibilities as the client and/or primary carer in relation to information security, access and confidentiality as well as obligations regarding fees, cancellations and rebates. In these terms and conditions ‘we’, ‘us’, ‘our’ or ‘Broadleaf’ refers to ‘Broadleaf: Holistic Nurse Practitioner Services’.
Personal Information:
All information obtained during sessions are kept confidential and secure, except when:
(1) It is subpoenaed by a court;
(2) Failure to disclose the information would place you or another person at risk of harm; or
(3) Your prior approval has been obtained to:
(a) Provide a written report to another professional or agency – e.g., to a lawyer; or
(b) Discuss the material with another person – e.g., a parent or school counsellor.
If you claim rebates from funding bodies, doctors and health practitioners may be required to provide summary reports to referring doctors, specialists and/or agencies regarding your progress. Health research using de-identified data may be undertaken by Broadleaf: Holistic Nurse Practitioner Services, by funding bodies which you consent to as a client of this clinic.
Information Security and Access:
Personal information about you is collected to enable your treatment. All notes taken during your treatment and all
communications relating to your treatment become a part of your clinical records.
Your clinical records are stored electronically in your client file, which you consent to as a client of this clinic. For clients who are being seen privately, in your Patient Personal Health Record, you will have access to your reports, therapy worksheets and other information from your clinical file that your Nurse Practitioner wishes to share with you.
All clients have a general right to access your records (subject to some exceptions which mainly relate to privacy, health or legal considerations) and can request access to your records. Your request must be made in writing, after which your request will be discussed with you. We are required to store your personal information for seven years after ceasing engagement with your treating Nurse Practitioner, and up to age of 25 years for a child under the age of 18.
Confirming Appointments:
You will be emailed the details of your initial/next appointment as agreed verbally between yourself and Broadleaf at the time of making the appointment. It remains your responsibility to be aware of your scheduled appointments.
Time and Punctuality:
Cancellation and No Show Policy:
We understand an emergency may arise and you may not be able to attend your session as planned. You can reschedule or cancel your appointment no less than 48 hours (business hours Monday to Thursday) through emailing Broadleaf: Holistic Nurse Practitioner Services at: [email protected]. A Late Cancellation Fee of $100 will be charged if you cancel or reschedule your appointment less than 24hrs prior to your
scheduled appointment time.
A No-Show Fee of $100 will be charged if you do not attend your scheduled appointment. Your Nurse Practitioner will continue to try to connect to you (via video or phone depending on your requested appointment type) for at least 15 minutes after your scheduled appointment time. After this, it will be considered a ‘No Show’ and a No-Show Fee will apply.
These fees are not claimable through Medicare.
In case of serious illness or other extenuating circumstances, a late cancellation or no-show fee may be reviewed/refunded at Broadleaf discretion. Evidence may be requested.
The cancellation or no-show fee amount will automatically be deducted from your advanced payment and the remaining amount will be refunded back to you.
Service Fees:
Fees will be automatically debited at the time of your scheduled appointment. Payments accepted include credit/debit card. This information will need to be gathered from you prior to making your first appointment and will entered securely into Halaxy.
Unless if specified by Broadleaf for particular services, you will not be issued with an invoice for your initial assessment, standard sessions or for bulk billing. However, deductions for session payments and medicare rebates will be available on your bank account. You can login to Medicare via your My Gov account for information on your medicare rebates. You can also sign up to join the Halaxy portal to view all of your invoices. If you would like to have access to a personal portal on Halaxy please let Broadleaf know. More information about the patient portal on Halaxy can be found here:
https://support.halaxy.com/hc/en-au/articles/1500000076901-Intro-to-Halaxy-for-Patients
By signing this agreement, you are agreeing to Halaxy’s Terms and Conditions. These can be on their website https://www.halaxy.com/article/terms-consumer
Please note that out of pocket expenses (gap fees) do not apply for clients under the NDIS, Victims of Crime or those under a specific Aged Care Package.
Online Medicare Rebates Claiming:
Broadleaf provides support and case management for clients as needed in between formal sessions. This can include but is not exclusive to email and telephone support, revision of care plans, writing prescriptions, communicating with your care team, reviewing therapy exercises and assessment results, case reviews, scheduling and rescheduling appointments. To enable Broadleaf’s time to be covered in this domain: signing this agreement provides consent for Broadleaf to bulk bill you through Medicare for this support. Bulk billing means that a Medicare rebate is paid to Broadleaf. A record of these occasions of service will be kept on your Medicare record.
Bulk billing means that you pay no out of pocket cost for the care and support that has been provided for you at the time.
Broadleaf allows you to claim Medicare rebates instantaneously using online Medicare claiming. This means that you do not have to go to the trouble of taking your invoice to a Medicare office or online to claim any Medicare rebates. Instead, Broadleaf electronically submits the claim to Medicare within our client management system Halaxy, and Medicare automatically pays the rebate directly into your bank account within 24-28 hours (business days).
By providing your Medicare card details, you agree to receive Medicare rebates as entitled as well as agreeing to assign the Medicare benefit “assignment of benefit” to Broadleaf should they bulk-bill you for a service outside of an initial assessment or standard session where a gap fee applies.
For the purposes of ensuring that Broadleaf’s time is best used for the support of clients rather than added administration time for you and Broadleaf, you will not be informed on each occasion of when you are bulk billed for a service. The reason for the bulk billing is generally self-explanatory as it will involve some sort of direct contact with you (phone/email). However if you would like further information regarding what each occasion of bulk billing was related to, please email Broadleaf at the time of the occasion of service..
Children:
Broadleaf works with children. Broadleaf does their best to be open and communicative with a child’s parent/guardian, however cannot disclose personal or sensitive information if the child does not provide explicit permission (verbal or written) to do so. If there is any risk of harm to self or others, this will be disclosed to the parent in a timely manner.
Consent to contact your General Practitioner
This agreement signifies your consent for Broadleaf to collaborate with your General Practitioner. This collaboration will involve updates on your symptoms’ evolution, progress and your intention to engage in therapy and treatment. I will also ask you if you will provide verbal consent for Broadleaf to share your recovery plan with a support person of your choice/other people in your care team e.g a Psychologist or NDIS support worker. Broadleaf has found it is helpful to include these people in the loop with information regarding your recovery. However, Broadleaf will respect whatever decision you feel is best for you in this regard. Confidentiality is paramount in my practice, and outside these circumstances (aside from those involving direct risk to yourself and others), Broadleaf will not share additional information without securing further specific consent from you.
Online session as an alternative to face to face:
If you are unable to have your session face-to-face for any reason (e.g you cannot attend the appointment face to face or Broadleaf is unable to do so), your session will be online (i.e., phone session or videoconference). This alternative will allow you to keep continuity in your treatment.
Broadleaf´s Responsibilities to you:
Broadleaf’s Nurse Practitioner will aim to:
- Provide the service as advertised
- Be open and honest about how they can help
- Be polite and respectful
- Respect your values and beliefs
- Assist you to make informed choices
- Protect you from violence, abuse or discrimination
- Provide joint decision making about the services and support offered
- Listen to feedback and resolve any issues
- Keep information confidential and secure
- Minimise conflict between you and the organisation
- Abide by all relevant legislation
- Review how the service is working for you
- Accept complaints and feedback
- Implement any suitable changes as a result of feedback
As a company, Broadleaf will aim to:
- Resolve all escalated concerns in a timely manner
- Ensure you receive invoices/receipts
- Ensure your Medicare rebate is paid (if applicable)
- Abide by all relevant legislation
- Accept complaints and feedback
- Accept reviews on public platforms
- Implement suitable changes as a result of feedback
Broadleaf reserves the right to discontinue care with the client at any point if they feel this is appropriate. Broadleaf wherever possible, will endeavour to provide the client with referral pathways as well as short- and long-term treatment plans and recommendations.
Should you have any questions or concerns about this or anything else, please do not hesitate to contact Broadleaf: Holistic Nurse Practitioner Services at: [email protected]
